Privacy Policy

1. Information We Collect

When you submit a booking request through our website, we collect:

• Name — to identify you for the booking
• Email address — to communicate booking confirmations and updates
• Phone number — to coordinate pickup, return, and any booking changes
• Preferred contact method — to contact you in the way you prefer for booking coordination
• Preferred pickup, delivery, and return details — to help coordinate equipment handoff and return
• Vehicle make and model — to verify equipment compatibility with your vehicle
• Hitch type (if applicable) — to ensure proper equipment fit

At equipment pickup, we may visually check your driver's license in person and record limited verification details such as license state, license number or last four digits, expiration date, and whether the name matches the booking. We do not collect driver license photos by default.

2. How We Use Your Information

We use your personal information to:

• Process and manage your booking requests
• Verify equipment compatibility with your vehicle
• Communicate with you about your rental (confirmations, pickup coordination, return reminders)
• Coordinate preferred pickup, delivery, and return timing
• Contact you if there are issues with your booking or equipment
• Maintain records of rental transactions

3. How We Store and Protect Your Information

Your booking information is stored in a secure, encrypted database. We use industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. We do not sell, trade, or share your personal information with third parties, except as necessary to process your booking (e.g., email notification services).

If limited driver license verification details are recorded at pickup, they are kept with the rental record and access is limited to rental administration needs.

4. Data Retention

We retain your booking information for as long as necessary to fulfill the purposes described in this policy, including maintaining records for accounting and legal purposes. Typically, booking records are retained for up to 2 years after the rental period ends. Driver license verification details, if recorded, follow the same rental record retention period unless they are no longer needed sooner.

5. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information, subject to legal retention requirements

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

6. Cookies and Analytics

Our website uses first-party, anonymous analytics to understand which rental items visitors view and which items lead to booking requests. These analytics events may include the rental item, page path, internal referrer path, timestamp, and limited non-identifying interaction details such as quantity selected. We do not store names, emails, phone numbers, IP addresses, full user agents, or raw query strings in these analytics events.

We do not use third-party analytics services or track your browsing behavior across other websites.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

8. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
Utah Road Trip Rentals
Operated by NexSolvo LLC
Syracuse, Utah
Phone/Text: (801) 499-6078
Website: www.utahroadtriprentals.com